The player from Romania had used a deposit nadprogram at an online casino, won a significant amount, and attempted a withdrawal. However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the premia was active. The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram wagering. Despite our efforts owo mediate, the casino did not respond to our inquiries. As the casino państwa operating without a valid license and didn’t refer owo any Alternative Dispute Resolution (ADR) service, we were unable owo further assist the player. The player from New Zealand had requested a withdrawal prior jest to submitting this complaint.
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Player Is Facing Delayed Withdrawals Due To Repeated Kyc Hurdles
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The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out. The player had had €50 in his account but the min. withdrawal set żeby the casino had been €100. After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able owo withdraw his winnings. However, he had only been able to withdraw a part of his total winnings due to the casino’s maximum withdrawal zakres for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds.
Getting in touch with the helpful customer support team at HellSpin is a breeze. The easiest way is through live czat, accessible via the icon in the website’s lower right corner. Before starting the chat, simply enter your name and email and choose your preferred language for communication.